I have a game with 3D MMORPG 50k downloads in google play and 2 % crash rate. The 2 % crashes come from the exact same error log which is linked at the bottom of the post.
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Game is working perfectly on high end devices. Then we come back to middle end devices. They crash very rarely, but they still do from time to time.
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Low end devices is another case - Every 10th or 20th devices has this crash. It happens when my players go into some specific zones.
I have been trying to fix this error but with no avail yet. Profiler doesn't show anything.
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What I tried - I read somewhere that particles can cause these devices to crash so I made all the particles to have - Culling mode - Always simulate.
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The graphics settings I use is half res and if its 3GB ram device or less i use quater res and at 1-2GB ram its 1/8 res in the quality settings.
I have been trying to remove many things and test out from where exactly does this error happen.
The camera has occuling and only renders stuff closeby. It's not a distance problem. How can I find out the correct issue with this log -
> 2020-12-02 13:51:11.118 20765-20808/? E/CRASH: pid: 20765,> tid: 20808, name: UnityMain >>>> nedi.game.dragononlinemmorpg <<<> 2020-12-02 13:51:11.120 20765-20808/? E/CRASH: #09 pc> 004968c8 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.120 20765-20808/? E/CRASH: #10 pc> 005ca628 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.120 20765-20808/? E/CRASH: #11 pc> 0049c618 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.121 20765-20808/? E/CRASH: #12 pc> 00116d8f > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.121 20765-20808/? E/CRASH: #13 pc> 005ba534 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.121 20765-20808/? E/CRASH: #14 pc> 00327329 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.121 20765-20808/? E/CRASH: #15 pc> 00328c71 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.121 20765-20808/? E/CRASH: #16 pc> 00648bf0 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.121 20765-20808/? E/CRASH: #17 pc> 00328103 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.121 20765-20808/? E/CRASH: #18 pc> 00323005 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.122 20765-20808/? E/CRASH: #19 pc> 00c45844 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> 2020-12-02 13:51:11.122 20765-20808/? E/CRASH: #20 pc> 00c4495c > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> 2020-12-02 13:51:11.122 20765-20808/? E/CRASH: #21 pc> 00c441dc > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> 2020-12-02 13:51:11.122 20765-20808/? E/CRASH: #22 pc> 00d93dbc > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> 2020-12-02 13:51:11.122 20765-20808/? E/CRASH: #23 pc> 004c6f00 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> 2020-12-02 13:51:11.122 20765-20808/? E/CRASH: #24 pc> 003b31b8 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> 2020-12-02 13:51:11.122 20765-20808/? E/CRASH: #25 pc> 003d5e4d > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.122 20765-20808/? E/CRASH: #26 pc> 003dee03 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.123 20765-20808/? E/CRASH: #27 pc> 00323521 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.123 20765-20808/? E/CRASH: #28 pc> 0058ee5c > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.123 20765-20808/? E/CRASH: #29 pc> 0058eeb4 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.123 20765-20808/? E/CRASH: #30 pc> 0034e461 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.123 20765-20808/? E/CRASH: #31 pc> 0034bb95 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.123 20765-20808/? E/CRASH: #32 pc> 0034bbb1 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.123 20765-20808/? E/CRASH: #33 pc> 0034bd51 > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.123 20765-20808/? E/CRASH: #34 pc> 0042521d > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.124 20765-20808/? E/CRASH: #35 pc> 00432aad > /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> 2020-12-02 13:51:11.124 20765-20808/? E/CRASH: #36 pc> 00649449 > /data/app/nedi.game.dragononlinemmorpg-1/oat/arm/base.odex> 2020-12-02 13:51:12.169 20765-20808/? E/CRASH: Tombstone> written to:> /storage/emulated/0/Android/data/nedi.game.dragononlinemmorpg/files/tombstone_00>> --------- beginning of crash> 2020-12-02 13:51:12.190 20765-20808/? E/AndroidRuntime: FATAL> EXCEPTION: UnityMain> Process: nedi.game.dragononlinemmorpg, PID:> 20765> java.lang.Error: FATAL EXCEPTION [UnityMain]> Unity version : 2019.4.14f1> Device model : samsung SM-J327VPP> Device fingerprint: Verizon/j3popltevzwpp/j3popltevzw:7.0/NRD90M/J327VPPVRU1AQF3:user/release-keys>> Caused by: java.lang.Error: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***> Version '2019.4.14f1 (4037e52648cd)', Build type 'Release',> Scripting Backend 'il2cpp', CPU> 'armeabi-v7a'> Build fingerprint: 'Verizon/j3popltevzwpp/j3popltevzw:7.0/NRD90M/J327VPPVRU1AQF3:user/release-keys'> Revision: '8'> ABI: 'arm'> Timestamp: 2020-12-02 13:51:11+0200> pid: 20765, tid: 20808, name: UnityMain >>>> nedi.game.dragononlinemmorpg <<<> uid: 10259> signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x2c> Cause: null pointer dereference> r0 9caff638 r1 eaa053be r2 abf74530 r3 00000000> r4 01a5d1b0 r5 8adac3b0 r6 8adaa800 r7 00003200> r8 52d690a0 r9 00001bb0 r10 00000000 r11 8effc8d0> ip 8effc5c8 sp 8effc730 lr acd4edc5 pc 9ca3d16e>> backtrace:> #00 pc 0008b16e /system/vendor/lib/egl/libRBGLESv2_adreno.so> (rb_mempool2_alloc_pure+226) (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #01 pc 000b870d /system/vendor/lib/egl/libRBGLESv2_adreno.so> (oxili_gpuprogram_alloc_indirect_data_buffer+36)> (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #02 pc 000b8839 /system/vendor/lib/egl/libRBGLESv2_adreno.so> (oxili_compute_indirect_load_offsets+120)> (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #03 pc 000c02cd /system/vendor/lib/egl/libRBGLESv2_adreno.so> (oxili_process_primitive_flags+244)> (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #04 pc 000c182b /system/vendor/lib/egl/libRBGLESv2_adreno.so> (oxili_primitive_drawelements+594)> (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #05 pc 00087297 /system/vendor/lib/egl/libRBGLESv2_adreno.so> (rb_primitive_drawelements+306)> (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #06 pc 0005ddd5 /system/vendor/lib/egl/libRBGLESv2_adreno.so> (core_glDrawElementsInstancedXXX+588)> (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #07 pc 0005de95 /system/vendor/lib/egl/libRBGLESv2_adreno.so> (core_glDrawElements+10) (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #08 pc 0004c4fd /system/vendor/lib/egl/libRBGLESv2_adreno.so> (glDrawElements+28) (BuildId:> 149a7f22d7befbb424ade49f56ff9042)> #09 pc 004968c8 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #10 pc 005ca628 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #11 pc 0049c618 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #12 pc 00116d8f /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #13 pc 005ba534 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #14 pc 00327329 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #15 pc 00328c71 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #16 pc 00648bf0 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #17 pc 00328103 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #18 pc 00323005 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #19 pc 00c45844 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> 2020-12-02 13:51:12.190 20765-20808/? E/AndroidRuntime: > #20 pc 00c4495c /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> #21 pc 00c441dc /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> #22 pc 00d93dbc /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> #23 pc 004c6f00 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> #24 pc 003b31b8 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libil2cpp.so> (BuildId:> 7c03710a451ac45dacb6f9ecc4a5ba77d9bfaeae)> #25 pc 003d5e4d /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #26 pc 003dee03 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #27 pc 00323521 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #28 pc 0058ee5c /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #29 pc 0058eeb4 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #30 pc 0034e461 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #31 pc 0034bb95 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #32 pc 0034bbb1 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #33 pc 0034bd51 /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #34 pc 0042521d /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #35 pc 00432aad /data/app/nedi.game.dragononlinemmorpg-1/lib/arm/libunity.so> (BuildId:> bb1d4e670aa64e9e1839e2d94eeff21caeeb4755)> #36 pc 00649449 /data/app/nedi.game.dragononlinemmorpg-1/oat/arm/base.odex>> at libRBGLESv2_adreno.rb_mempool2_alloc_pure(rb_mempool2_alloc_pure:226)> at libRBGLESv2_adreno.oxili_gpuprogram_alloc_indirect_data_buffer(oxili_gpuprogram_alloc_indirect_data_buffer:36)> at libRBGLESv2_adreno.oxili_compute_indirect_load_offsets(oxili_compute_indirect_load_offsets:120)> at libRBGLESv2_adreno.oxili_process_primitive_flags(oxili_process_primitive_flags:244)> at libRBGLESv2_adreno.oxili_primitive_drawelements(oxili_primitive_drawelements:594)> at libRBGLESv2_adreno.rb_primitive_drawelements(rb_primitive_drawelements:306)> at libRBGLESv2_adreno.core_glDrawElementsInstancedXXX(core_glDrawElementsInstancedXXX:588)> at libRBGLESv2_adreno.core_glDrawElements(core_glDrawElements:10)> at libRBGLESv2_adreno.glDrawElements(glDrawElements:28)> at libunity.0x4968c8(Native Method)> at libunity.0x5ca628(Native Method)> at libunity.0x49c618(Native Method)> at libunity.0x116d8f(Native Method)> at libunity.0x5ba534(Native Method)> at libunity.0x327329(Native Method)> at libunity.0x328c71(Native Method)> at libunity.0x648bf0(Native Method)> at libunity.0x328103(Native Method)> at libunity.0x323005(Native Method)> at libil2cpp.0xc45844(Native Method)> at libil2cpp.0xc4495c(Native Method)> at libil2cpp.0xc441dc(Native Method)> at libil2cpp.0xd93dbc(Native Method)> at libil2cpp.0x4c6f00(Native Method)> at libil2cpp.0x3b31b8(Native Method)> at libunity.0x3d5e4d(Native Method)> at libunity.0x3dee03(Native Method)> at libunity.0x323521(Native Method)> at libunity.0x58ee5c(Native Method)> at libunity.0x58eeb4(Native Method)> at libunity.0x34e461(Native Method)> at libunity.0x34bb95(Native Method)
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