Hello!
I've recently released a game on Steam. It's been going great, but one of my players has reported their computer shutting off whenever they start a mission (it's a game with procedurally generated missions).
The game is in 3D and uses HDRP.
They have no logs at all. They've tried lowering the graphics quality and the resolution a lot, and apparently it only allows them to play for one mission (~20 minutes). Their GPU is at ~75°C, the games only takes 35% of CPU, so nothing weird here. Their drivers are up to date.
I have no idea how to help them troubleshoot more. I'd be very grateful if anyone had any idea.
Thank you!
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